Because of the growing number of technology components, collecting insights and overseeing and controlling the video chain is becoming more complex.
Traditional monitoring systems may miss impactful faults and errors because they only focus on predefined metrics and alerts.
This has a negative impact on QoS, operational costs and, most importantly, QoE and margin.
Why switch to observability?
If an issue is not picked up by your team before it’s noticed by your users, you risk them terminating their subscriptions and switching to what they perceive to be a more reliable competitor. Poor quality content, buffering and service disruptions are one of the biggest drivers of churn. Former customers may share their bad experiences too, harming your reputation and making recruiting subscribers tougher.
